Terms & Conditions

Terms and Conditions

1. Insurance

Comprehensive insurance is provided for one driver, for the duration of the hire period, for travel within mainland UK. All drivers must be between the ages of 25 and 75, with a full, clean UK driving license which has been held for over two years. Drivers who are outside of this age bracket, or have points on their license, may have to pay an additional fee. Additional drivers can be added at an extra cost of £50 per hire.

Travel outside of mainland UK is not permitted. Motorhomes must stay at a registered campsite. It is not permitted to stay over night on private land or laybys.

There is a £1000 excess which must be paid by the hirer following any incident, where an insurance claim is made.


2. Documents Required

Four weeks prior to the start of your hire period, we will contact you to request your driving license details, so that we can complete an online license check. We will also request, two proof of address from separate sources. The insurance company requires either one from both primary & secondary sources, or two from the primary sources list.

The documents must be dates within 90 days of the start hire AND must match the address on the names driver’s driving licence.

Primary Proof Of Address:

  • Electricity
  • Water
  • Gas
  • Broadband / Landline
  • Council Tax
  • TV Licence
  • Bank Statement
  • Credit Card Bill / Statement
  • Mortgage Statement
  • Polling Card
  • HMRC Self Assessment / Tax Credit

Secondary Proof Of Address:

  • Student loan
  • Shotgun licence
  • Payslip
  • Mobile Phone Bill
  • Pension Letters
  • Car Finance Statement
  • Property Deed

On the day of collection, we will also take copies of the named driver and any additional drivers driving licence.


3. Booking Procedure & Payment

A 20% deposit at the time of booking is required (if it is four weeks before the planned hire), which is non-refundable. The balance is due four weeks before the collection date.

We will contact six weeks prior to the start of your hire to advise you of the due date.

A bond is due to be paid on collection of the motorhome. This is held until the motorhome has been returned and inspected. The bond is refunded within a week, after the return of the motorhome, if no damage has been caused to the motorhome. The bond is £1000 regardless of the period of hire.

CaravansUK will not hire any motorhomes on any other terms and conditions. These terms and conditions become binding at the time of booking. Providing that these terms and conditions have been made available to you, through the booking process, they are binding on you, whether or not they have been signed by you. Payment is by Debit, or Credit card, or bank transfer.


4. Cancellation Charges

More than 4 weeks: Deposit will be retained. In the event that CaravansUK can sell the original hire period, your deposit will be refunded to you, less £25 admission fee.

Less than 4 weeks: 100% of the booking. Due to timescale, no refund option is available.

CaravansUK reserves the right to amend our cancellation policy for certain events.


5. Motorhome Collection

Collection time is from 2.30pm, to 4pm, on the day of handover. A specific timeslot will be given to you, once all requested documents have been received and final balance paid. You are advised to check the vehicle thoroughly, and ensure that you understand how to drive and operate it, before leaving our premises. A handover video will also be made available to you and it is a requirement that the named driver watches this prior to departing.

Customer’s vehicles can be stored on CaravansUK site during the period of the hire. CaravansUK accepts no responsibility for any loss or damage that might occur.


6. Vehicle Returns

All motorhomes must be returned between 8.30am and 10am on the day of return. Late returns have a significant impact on the next hire. All vehicles must be returned to CaravansUK, before 10am, on the final day of your period of hire. If you fail to meet the return time, you will be liable to an extra charge of £100 per hour. The insurance provided ends at 10am on the final day of the hire period. Failure to return, before 10am, will render the insurance expired and any incident will constitute an offence, as the driver will be driving whilst uninsured.

Upon returning the motorhome, CaravansUK will check the vehicle for damage, cleanliness and that it is returned in the same condition as the motorhome was at the start of the hire period. ( Clean interior, Toilet emptied, Fuel tank full). Failure to return the motorhome in the same condition, will result in all, or part of your security bond being retained by CaravansUK. We reserve the right to deduct any amount which we determine to be due to us from the security deposit and our opinion as to what is due is binding except in the case of manifest error. Motorhome repair and cleaning prices are available on request.

If no charges have been incurred to the security deposit we will then refund the security deposit however, please be aware that this can take up to a week to process.


7. Breakdown and Accidents

The motorhomes are maintained in accordance with the manufacturer’s instructions. Full roadside assistance is provided in the UK. If an incident occurs, contact CaravansUK, following the instructions provided to you at handover.

In the event of an accident, the safety of the hirer and their party is paramount. Emergency services should be called first, if necessary and the accident dealt with in the necessary manner. Only after everyone involved in the accident is safe should the hirer contact CaravansUK as per the instructions provided at the point of handover. Regardless of how minor the incident, the full details of anyone involved must to be noted down in the accident report form, which is kept in the vehicle. This is the responsibility of the hirer. You are provided with a first aid kit, a puncture repair kit, a fire extinguisher and a fire blanket. Please do inform us of any use of any of these items so that we can replace them.

CaravansUK request all hirers have their own personal travel insurance.


8. Pets

Up to two dogs are permitted in the motorhome at any time. Dogs are not permitted on the furniture and any and all evidence of dogs being present in the motorhome must be removed prior to returning the motorhome to CaravansUK. We reserve the right to deduct any amount which is determined to be due to us, from the security deposit, to allow for additional cleaning, or damage caused by pets.


9. Seatbelts

Our motorhomes are fitted with three point seatbelts. These are to be worn at all times when the vehicle is in motion and/or on public roads. Appropriate car seats must be used for children in accordance with the law. It is the responsibility of the hirer to fit any car seats themselves. CaravansUK take no responsibility for any ill fitted child restraints or seatbelts not being worn.


10. Campsite Bookings

It is the responsibility of the hirer to pre-book and confirm all sites they intend to stay at during the holiday. CaravansUK take no responsibility for any bookings or cancellations at caravan and camp sites. It is a requirement that the pitch has access to mains electricity and is plugged in whilst on site.


11. Fuel, Oil, Gas and other Consumables

The motorhome is supplied with a full tank of fuel and should be returned in the same manner. If the fuel tank is not showing as full then it will be refuelled and the cost of the fuel, plus a £100 admin fee will be charged. Gas cylinder(s) will be supplied with the motorhome. If additional gas is required this is the responsibility of the hirer. In any event the gas cylinder(s) must be returned with the motorhome. Failure to do so will result in the cost of the replacement cylinder, plus a £20 admin fee.


12. Mileage

There is a maximum mileage limit, per period of hire, of 2500 miles per hire / per week dependant of the length of hire. Each mile in excess of this will be charged out at 15p per mile. CaravansUK will record the mileage at the beginning and end of the hire period.


13. Events Beyond our Control

Unfortunately, events beyond our control occasionally affect bookings. When reference is made to such events in these Terms and Conditions of Hire, this means any events(s) or circumstances(s) which we could not, even with all due care, foresee or avoid.

CaravansUK cannot accept responsibility, or pay compensation, costs or expenses where the performance of your contract with us is prevented, or affected or you otherwise suffer any loss or damage as a result of events beyond our control. This includes any delays to and/or restrictions to your hire to which you may be subject. However if your booking has to be cancelled as a result, we will offer you the choice of an alternative vehicle (if available) or refund as described above. The offer of an alternative vehicle or refund shall be an exclusive remedy in respond of any loss, costs, or expenses caused by the events beyond our control.


14. Your responsibilities

Hire period can be begin any day apart from Tuesdays and Sundays. Collection time is from 2.30pm, to 4pm, on the day of handover. All motorhomes have to be returned between 8.30am and 10am on the day of return.


15. Suitable Persons

We have the right to refuse to hand over a vehicle to any person who, in our reasonable opinion, is not suitable to take charge. In such cases, no refund of the hire charge will be made by CaravansUK who will have no further liability.


16. Your Responsibilities

1. You are responsible for the security of the vehicle at all times during the hire period. You must not drive the vehicle ‘Off Road’ other than for reasonable access to a campsite. Should you become stuck at any time while ‘Off Road’ you will be responsible for any recovery costs. The breakdown cover is for roadside assistance only.

2. You are responsible for all fines and other legal charges, including but not limited to parking fines, speeding fines, the full cost of any fees associated with the vehicle being impounded and any on the spot fines. Such fines & charges may incur a £25 administration fee by CaravansUK.

3. You are responsible for all the keys that belong to the vehicle. Lost keys are expensive and are not included as part of the breakdown service. You will be responsible for the full cost of the replacement keys and replacement locks if required. You will also be liable for the full cost of repairing any damage caused by forced entry of the vehicle.

4. You must not sell, rent, lend or dispose of the vehicle or any of its parts, you must not give anyone legal rights over the vehicle. The vehicle remains the property of CaravansUK at all times.

5. At the time of handover the vehicle will be documented to be in a roadworthy condition. You must maintain the vehicle in a roadworthy condition at all times. You must report any fault in or on the vehicle as soon as possible to us, allowing us reasonable time to locate parts and make any necessary repairs.

6. You must make sure that you use the correct fuel. Using the wrong fuel is not covered by the breakdown service and you will be liable for the full cost of any remedial repairs required as a result of using the wrong fuel. You are responsible for refilling the vehicle with ADBLUE. A bottle is included for emergency use only and it is a requirement that you fill the unit with Adblue, when you fill with diesel.

7. The hirer shall be responsible for all OVERHEAD DAMAGE resulting from any accident – overhead damage is defined from the ground to in excess of 4metres or 11’3” off the ground. Damage to the WINDSCREEN, TYRES & PUNCTURES are the responsibility of the hirer. You are required to check the condition of the tyres & engine fluid levels on a daily basis whilst you have the motorhome on hire.

8. Before you vacate the vehicle you must check that you have not left any personal belongings in the vehicle. CaravansUK is not responsible for any personal belongings left in the vehicle and is hereby authorised to dispose of the same after the end of the hire.


17. Vehicle Ownership

The motorhome remains the property of CaravansUK at all times and we may repossess the vehicle at any time, without further notice, if you are in breach of this agreement.


18. Extra Charges

Toilet cassette not empty £50. Any cooking appliances or equipment found to be unclean £50. Fuel tanked unfilled – £100 plus costs of fuel. Valet penalty if returned in unsuitable condition £150. Speeding the vehicle is fitted with a GPS tracking alert that will notify any speeds over the speed limit. The vehicle is not designed to exceed 70mph for passenger & vehicle safety, each alert could incur a fine of £75. Damage to internal fixtures and fittings will be charged at the retail rate of the workshop, plus RRP of parts, plus VAT.


19. Parking

You may park 1 car Free of Charge, for the duration of your motorhome hire but please note this is entirely at your own risk whilst at CaravansUK. We may also need to move your vehicle in our carpark during the period of your hire.


20. GDPR/Data Protection

For the purposes of the Data Protection Act 1984, CaravansUK or any subsidiary thereof may hold and process by computer or otherwise the information given to or obtained by it. CaravansUK GDPR policy states that we retain certain personal documentation for a period of no more than 12 months. After this time all personal documentation is destroyed in line with the GDPR policy. If you prefer your personal documentation to be destroyed immediately after hire please contact us on 01777 838193


21. Governing Law

This agreement is subject to the laws of England and Wales. Any disputes not resolved by mutual agreement may only be settled in the courts of this jurisdiction.


22. Severance

If any provision or part-provision of this agreement is or becomes invalid, illegal, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of this agreement.


23. Entire Agreement

The parties agree that the agreement constitutes the entire agreement between them, and supersedes all previous drafts, agreements, arrangements and understandings between them, whether oral or written.


24. Covid-19

Should a national government enforced lockdown occur as a result of covid-19 or any other pandemic, CaravansUK will refund 100% of any monies paid.

We recommend that the hirer takes out their own travel insurance to cover all other scenarios as CaravansUK cannot be held responsible for cancellations due to illness or change of circumstances.